Terms & conditions
Our Term & Conditions outline the guidelines, policies and important information you need to know when using our services and making purchases with Love & Fleur.
By placing an order with Love & Fleur, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities when using our services:
Orders
- All orders are subject to availability.
- Once your order has been confirmed, you will receive an email confirmation with the details.
- It is your responsibility to ensure all details provided, including recipient information and delivery address, are accurate.
Products
- As flowers are natural products, slight variations in color, size, or shape may occur compared to images on our website.
- Substitutions may be made to ensure freshness and availability, but we always aim to match the style and value of your chosen bouquet.
Delivery
- We work with trusted couriers to ensure timely delivery, but delivery dates and times cannot always be guaranteed.
- For next-day delivery, orders must be placed by 2:00 PM local time.
- If no one is available to accept the delivery, flowers may be left in a safe place or with a neighbour. Once delivered, we cannot be held responsible for the condition of the flowers.
Returns & refunds
- Due to the perishable nature of flowers, we do not accept returns.
- Refunds will only be considered if items arrive damaged. Photographic evidence is required.
- If delivery was completed and left in a safe place as instructed, we are not liable for loss or damage.
Cancellations
- Orders may be canceled up to 48 hours before the scheduled delivery date.
- For same-day or next-day deliveries, cancellations may not always be possible.
Quality & freshness
- Our flowers are sourced from trusted growers in Kenya and Ecuador to ensure the highest quality.
- To maximize freshness, we may deliver some flowers in bud form so the recipient can enjoy the full blooming process.
personal messages
- We are not responsible for spelling or grammatical errors in messages provided by the customer.
- Messages deemed inappropriate or offensive will not be printed.
Liability
- Love & Fleur is not liable for delays caused by unforeseen circumstances (e.g., extreme weather, courier delays, or incorrect information provided by the customer).
- Our liability is limited to the cost of the product purchased.
Privacy & data protection
- We take your privacy seriously and only use your personal information to process and deliver your order.
- Your data will not be shared with third parties except as necessary to complete delivery.
Changes to terms
- Love & Fleur reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website.